We ordered a custom size Cherry butcher block counter top for an odd sized base cabinet. When I ordered it I thought I had selected "Round-Over" for the top edge, but when I reviewed my order confirmation, I saw that the custom edge was not part of my order. I sent an email to them to see if it was too late to adjust the order. I was delighted to receive an email back very quickly letting me know that it could certainly be remedied - and they thanked me for following up as soon as I had noticed my mistake. All-in-all, I am very pleased with the customer service and the quality of the counter top that arrived. I would definitely do business with Country Mouldings again and highly recommend them to others.